Before The Journey
Processing & Production
All Mythic Gear products are made to order. Rather than pulling products
from a warehouse shelf, your gear enters production after your order is
placed. This helps us reduce unnecessary waste and produce what is
actually ordered.
Orders are typically produced within
2–7 business days
before shipping.
Production times may occasionally be longer during peak periods,
product launches, holidays, supplier disruptions or other circumstances
outside our reasonable control.
Estimated Delivery
After Production
Delivery estimates begin after production is complete and your order
has been dispatched.
Where available, the delivery estimate shown at checkout or provided
by the carrier is the best guide for your particular order and destination.
Estimated Journey
Shipping Times
The estimates below begin after production is complete and your order
has been dispatched.
Australia
Approximately 5–10 business days after production.
United States
Approximately 2–5 business days after production.
International
Approximately 10–30 business days after production,
depending on destination.
Delivery estimates are not guarantees. Customs processing, local postal
services, weather events, seasonal demand, carrier disruptions and other
circumstances outside our control may affect delivery times.
Follow The Journey
Tracking
Once your order has been dispatched, you’ll receive a shipping
confirmation email containing tracking information where tracking
is available.
Tracking may take some time to update after dispatch while the parcel
receives its first carrier scan.
If you have received a tracking link, the carrier’s tracking information
will generally provide the most current delivery status available.
One Order · More Than One Journey
Multiple or Split Shipments
Depending on the products ordered and where they are produced, items
from the same order may occasionally be fulfilled and shipped separately.
If this happens, you may receive more than one shipment and more than
one tracking notification.
There is no additional shipping charge to you when an order is split
for fulfilment.
Beyond The Border
International Orders
International shipments may be subject to customs processing, import
taxes, duties or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in
the product price and are the responsibility of the customer.
Mythic Gear does not control customs authorities and cannot guarantee
whether charges will apply or how long customs processing may take.
Before You Confirm
Shipping Addresses
Please make sure your shipping address is complete and accurate before
submitting your order.
Because our products are made to order and can enter production shortly
after purchase, we cannot guarantee that an address can be changed once
an order has been submitted.
If you notice an error, contact us as soon as possible and we’ll help
where we can.
Mythic Gear is not responsible for delivery issues caused by incorrect
or incomplete address information supplied at checkout, except where
required by applicable law.
Taking Longer Than Expected?
Delayed Orders
A parcel being later than its estimated delivery date does not
necessarily mean it has been lost.
Carrier scans can occasionally be delayed and international orders may
experience additional customs or local delivery processing.
If your order appears significantly delayed, check the tracking
information first. If something still doesn’t look right, contact us
with your order number and the
email address used at checkout, and we’ll review the
available information.
When Something Goes Wrong
Lost, Damaged or Missing Deliveries
If tracking indicates a problem with your shipment, your parcel appears
to be lost, or your order arrives damaged, please contact us as soon as
reasonably possible.
Include your order number and any relevant tracking information.
For damaged deliveries, photographs of the package and affected items
may help us investigate the issue.
We’ll review the circumstances and work with our fulfilment and shipping
partners where appropriate.
Nothing in this Shipping Policy excludes or limits any rights or
remedies you may have under applicable consumer law.
Need Assistance?
Send Word
If you have questions about production, shipping, tracking or delivery,
contact us through our Contact page and include your
order number wherever possible.
We’ll check the available information and help you work out what’s happening.