When the Loot Isn't Right
Returns & Refunds
Something not right with your order? Our returns and refund information is laid out below so you know what to expect and what to do next.
Before You Send Word
Have Your Order Details Ready
If you need help with an order, include your order number and as much relevant information as possible when contacting us.
At Mythic Gear, all items are made to order. Because of this, we’re unable to accept returns for change of mind, incorrect sizing, or personal preference.
That said, we stand behind the quality of our products and will always make things right if something goes wrong.
Damaged or Incorrect Items
If your order arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery.
When reaching out, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once reviewed, we’ll arrange a replacement or refund at no additional cost.
Sizing Issues
Please double-check the size chart before placing your order. We cannot offer refunds or exchanges for incorrect sizing unless the item received differs from the product listing.
Refunds
Approved refunds will be processed back to the original payment method once the issue is confirmed. Refund timing may vary depending on your payment provider.
Returns
In most cases, damaged or incorrect items do not need to be returned. If a return is required, we’ll provide clear instructions.
Order Issues & Support
If you believe there’s an issue with your order, don’t hesitate to reach out. We’re here to help and aim to respond as quickly as possible.